Continuous health watch.
Controller reachability, AP and switch state, WAN health, disk and memory trends — watched continuously, so the first report of an outage doesn’t come from your staff.
Managed network services in New York City.
ShiftCTRL keeps business networks healthy in the background — continuous hourly automated monitoring, a client health portal, controlled firmware windows, interruption-free backup checks, and staffed business-hours response. Essential, Professional, and Enterprise differ by attention and response capacity, not by whether covered service-order devices are managed.
ManhattanBrooklynQueensThe BronxStaten IslandLong Island
Upkeep, handled quietly.
Networks rarely fail loudly on day one — they decay: firmware drifts, backups silently stop, disks fill, and nobody notices until the morning everything is down. Managed service is the discipline that prevents the decay.
Tracked releases, controlled rollouts.
Releases are observed and soaked before they touch your site, then rolled out in a scheduled window — never blind auto-update on a console your business depends on.
Backup checks without interruption.
Automatic backups are checked for existence and freshness; higher tiers add retrieval and integrity checks. Recovery readiness uses a runbook walkthrough or an offline lab controller, never production hardware.
Changes on a calendar, not a whim.
Non-trivial reconfigurations happen in scheduled windows with a rollback path — logged, so there’s always an answer to “what changed?”
A response clock we can staff.
P1–P3 response runs on business days from 8 a.m. to 6 p.m. ET: next business day, within six business hours, or within three business hours by tier.
A record you can read.
What was watched, what changed, what was fixed, and what’s trending toward a problem — written down, not locked in a technician’s head.
What managed service includes.
Every tier manages the covered devices and applications listed in the service order. Complexity can require a higher plan; engineer attention, review cadence, remote billing, and response capacity are what deepen by tier. Base and per-device pricing live on the pricing page.
MS-01Standard paid baseline assessment and as-found documentation
MS-02Hourly automated monitoring — controller, APs, switches, WAN
MS-03Alerting with human triage
MS-04Firmware tracking and staged rollouts
MS-05Interruption-free backup checks by tier cadence
MS-06Scheduled change windows with rollback
MS-07Disk, memory, and capacity trend review
MS-08Configuration drift checks
MS-09Incident response — remote first, on-site when needed
MS-10Client health and alert portal at every tier
MS-11Periodic health reports
MS-12Renewal-time review — keep, change, or cancel
Firmware discipline, not firmware roulette.
Every release is observed, soaked against field reports, staged on low-risk sites, and only then rolled out — in a scheduled window, verified, and logged. Your production console is never the vendor’s beta tester.
Steady state
The quiet months.
Most of managed service is invisible by design — the network simply keeps working, and the record shows why. New installs roll into management naturally: we install, then we keep it healthy.
- Firmware current — on your schedule, not the vendor’s
- Backup freshness or retrieval checks completed and recorded by tier
- Capacity trends caught before they become outages
- Drift from the documented config flagged and resolved
- A change log that answers “what changed?” instantly
- Renewals reviewed against what the site actually needed
When it breaks
Incidents, absorbed.
When something does break, the difference is who finds out first and how much context they already have. A managed site is triaged by an engineer who knows it — usually before anyone on-site notices.
- Controller goes quiet — the alert arrives with site context
- An AP drops — triaged remotely before anyone notices
- WAN failover fires — verified, logged, ISP ticket opened
- A bad firmware release lands — your site wasn’t first
- Storage filling — caught at the trend, not the wall
- Coverage-window questions — answered by someone who knows the site
Networks built to be operated.
Engagement notes from real multi-site work — with the client named.
Ahmadiyya Muslim CommunityMulti-site UniFi console across Queens and the Bronx — one console built to be operated across buildings.Read the engagement Christ Church BronxvilleThe diagnostic that shows why unmanaged consoles fail quietly — written and signed.Read the engagement The Lang SchoolA school network reviewed and documented — the precondition for quiet upkeep.Read the engagement
All engagements PricingRates & minimums →
Tiered monthly. Projects quoted first.
Every managed tier bills as a monthly site base plus per-device fees, detailed on the pricing page. On-site work is an add-on at every tier, and its dispatch fee is never waived. Moves, expansions, and projects are quoted before work starts. One site is one street address plus one network-controller site; a different address or separate controller carries another base.
Onboard
A standard paid baseline assessment and as-found documentation first — we don’t manage what we haven’t mapped. Gaps get flagged with a plan.
Baseline
Monitoring, alerting, backup schedule, and firmware policy stood up — tuned to the site, not a template.
Operate
The quiet months: monitoring, patching in windows, checking backups without interruption, and answering questions from someone who knows the site.
Review
Periodic reports and a renewal-time review — keep the tier, change it, or walk away with your documentation current.
Managed networks across NYC and beyond.
Headquartered in New York City — on-site response with no travel fee anywhere in the New York tri-state area: the five boroughs, Long Island, Westchester, Northern New Jersey, and Connecticut. Beyond the tri-state, on-site worldwide with travel disclosed and quoted up front. Console-level management runs remotely anywhere.
Managed / NYCNew York CityManhattan, Brooklyn, Queens, the Bronx, Staten Island
ManagedLong IslandNassau and Suffolk Counties
ManagedWestchester CountyLower Hudson Valley
ManagedNorthern New JerseyBergen, Hudson, Essex, Passaic
ManagedConnecticutFairfield and adjacent counties
RemoteWorldwideConsole-level management runs anywhere
Frequently asked questions.
If your question is not here, send it — a senior engineer reads every inbound.
Do you offer managed network services in New York City?
Yes — we manage business networks across Manhattan, Brooklyn, Queens, the Bronx, and Staten Island, plus Long Island and the wider tri-state area, with console-level management available anywhere.
What do managed network services cost?
Every managed tier bills as a monthly site base plus per-device fees, detailed on our pricing page. Every tier manages the covered devices and applications listed in its service order; complexity may require a higher plan.
What’s included in network monitoring?
Controller reachability, access point and switch state, WAN health, and disk, memory, and capacity trends — watched continuously, with alerts triaged by an engineer rather than forwarded raw to your inbox.
Do you handle firmware updates?
Yes, with discipline: releases are observed and soaked against field reports, staged on low-risk sites first, then rolled out in a scheduled change window — never blind auto-update on a production console.
Can you manage a network you didn’t install?
Yes. Onboarding starts with an audit and as-found documentation — we don’t manage what we haven’t mapped — and any gaps we find come back as a ranked plan, not a surprise invoice.
When do managed-plan response clocks run?
Managed-plan response clocks run on business days from 8 a.m. to 6 p.m. ET. No tier includes response coverage outside that window.
GET IN TOUCH
Rather not be the one watching the network?
Tell us what the site runs and who depends on it — we’ll recommend a tier, tell you what onboarding would find, and price it plainly.