Write to us. An engineer reads every message.
Questions, second opinions, and existing-client support all start here. A senior engineer replies within one business day from hello@shiftctrl.net.
For general questions, second opinions, or existing-client support.
Frequently Asked Questions
If yours isn’t here, send a message — we’ll answer it inline.
Who actually reads these?
Submissions land in the inbox a senior engineer reads. There is no triage layer, no account-manager queue, no off-shore pre-qualification. The first person to open it is someone who could scope the work themselves.
What’s the difference between this form and the quote form?
The quote form collects structured information — project type, timeline, budget, attachments — so the first reply can be a real proposal. This form is for everything else: questions, advisory, second opinions, anything not yet shaped like a project.
Do you do free consultations?
A first scoping call is on the house — usually 20–30 minutes. We don’t charge to figure out whether the work is in our wheelhouse or not. If it isn’t, we’ll tell you who else to call.
How fast do you reply?
One business day. Almost always sooner. If something is genuinely time-critical, mention it in the first line of the message — we’ll prioritize it accordingly.
Can I just email instead?
Yes. hello@shiftctrl.net works just as well — every reply from the form comes from there anyway. The form just shapes the first message, which keeps the back-and-forth shorter.