Our standard rate is $150 per engineer-hour for diagnostic, remediation, advisory, remote, and on-site work — no senior surcharge, no after-hours multiplier, no emergency premium.
Larger projects are scoped and quoted line by line: discovery, design, BoM, installation, documentation. Managed services and Health Checks use published tiers below so you know what you’re buying before we start. Custom software is quoted after a discovery call — the range is too wide to bracket on a public page.
Pick the model that fits the work. The hourly rate is the same number under all three — what changes is whether you’re buying a discrete chunk of time, a fixed-scope deliverable, or ongoing custodial coverage.
For diagnostics, remediation, advice, small changes, and on-site visits. You pay the same $150 whether it's 2pm Tuesday or 2am Sunday — no time-of-day or scope multipliers.
Greenfield builds, multi-site rollouts, deployments scoped end-to-end. We’ll quote a $1,200 single-site survey the same way we quote a $180,000 multi-site rebuild.
Three tiers, structured below. Watch is the floor — admin retained, firmware tracking, monthly backups, alerting on drift. Watch+ and Custodian add bundled remediation hours and faster SLAs.
For commercial and residential UniFi networks. Fixed-time, fixed-price remote review with a written report and a 15-minute walkthrough on the way out. The hourly rate stays at $150 — the tier describes the environment, not the engineers.
Most homes. Very small offices.
Most commercial sites. Multi-floor homes. Anyone with cameras or voice.
Multi-site, mission-critical, or fully-loaded UniFi stacks.
Watch is the floor — we hold the admin, watch the gear, surface drift. Watch+ adds bundled hours and a quarterly review cadence. Custodian buys an SLA and a seat at the on-call rotation. Per-device counts include UniFi gear only; phones, desktops, printers don’t count.
The questions that come up before you book — how the rate works, billing, deposits, and what counts as overage. Answered here so nothing’s a surprise on the proposal.
On-site engagements inside the New York tri-state area have a 2-hour minimum per visit. On-site engagements outside the tri-state have a 1-day minimum per trip. Remote engagements have a 1-hour minimum per session. All three bill in 30-minute increments after the minimum — so 1 hour and 1 minute remote bills as 1.5 hours, 2 hours and 1 minute on-site bills as 2.5 hours. The minimums cover both the focused work and wrapping it up cleanly at the end.
We’ll quote a $1,200 single-site survey the same way we’ll quote a $180k multi-site rebuild. No artificial floor we have to clear. The proposal is what determines whether the math makes sense — if it doesn’t, we’ll tell you.
Engineering hours are labor only. Hardware, cabling, and materials are quoted on the project proposal — the BoM is itemized so you can see exactly what you’re paying for.
The range is too wide to bracket honestly — a $15k internal tool and a $400k multi-tenant platform sit on the same continuum, but the discovery call is what determines which one we’re actually building. We publish the bracket; the number lands after a scoping conversation.
Project quotes are good for 30 days. Hourly engagements honor whatever rate is published on this page at the time you book; if the published rate moves, we don’t retroactively change it on you mid-project.
Hourly, a fixed-scope project, or ongoing coverage — tell us the work and we’ll quote it line by line. A senior engineer reads it and writes back within one business day.
