TRANSPARENT PRICING
Everything we charge is on this page — published labor rates and engagement fees, Health Check and managed tiers, and line-by-line project quotes. If a number isn’t clear, ask before you commit and we’ll walk you through all of it, in full, before any engagement starts.
Custom software is the one thing we quote after a discovery call — the range is too wide to bracket honestly on a public page.
ENGAGEMENT MODELS
Pick the model that fits the work. Standard engagements, fixed-scope projects, and ongoing managed coverage each have their own billing mechanics, shown here before you book.
Standard remote work adds a $150 remote service fee per engagement; standard on-site work adds a $300 dispatch fee. Both use $150/hr labor.
Greenfield builds, multi-site rollouts, deployments scoped end-to-end. We'll quote a $1,200 single-site survey the same way we quote a $180k multi-site rebuild.
Ongoing managed coverage — hourly automated monitoring, client health portal, firmware discipline, interruption-free backup checks, and engineer review. Three tiers, compared below.
HOURLY ENGAGEMENT MINIMUMS
Standard remote and on-site labor bill in 30-minute increments after the one-hour labor minimum. Consulting retains its 1-hour minimum; outside-tri-state work retains its 1-day minimum.
HEALTH CHECK · BY ENVIRONMENT
A scoped remote review with a written report and a 15-minute walkthrough. Standard and Advanced are fixed-price; Enterprise starts at its published price and scales with the environment. The $150 rate never changes — the tier describes the environment, not the engineers.
Full Health Check scopeMANAGED SERVICES
Every tier manages the covered devices and applications listed in its service order; complexity may require a higher plan. The tiers differ in engineer attention, review cadence, remote-billing perks, and reserved response capacity. Every price is a monthly site base plus the per-device fees in the rate card below.
| Essential$250 / site / mo base+ per-device fees | Most chosenProfessional$550 / site / mo base+ per-device fees | Enterprisefrom $1,000 / site / mo base+ per-device fees · complexity may require this plan | |
|---|---|---|---|
| Plan | |||
| Plan focus | We watch and maintain it | We catch recurring problems earlier | We actively manage risk and growth |
| Managed scope | |||
| Covered devices & applications | Everything listed in the service order | Everything listed in the service order | Everything listed in the service order |
| Plan fit | Complexity may require a higher plan | Complexity may require a higher plan | Highest-complexity environments |
| Coverage | |||
| Admin retained | ✓ | ✓ | ✓ |
| Hourly automated monitoring | ✓ | ✓ | ✓ |
| Client health portal | ✓ | ✓ | ✓ |
| Firmware tracking | ✓ | ✓ | ✓ |
| Alerting on failure / drift | ✓ | ✓ | ✓ |
| Remediation | |||
| Remote billing | $150/hr · task-based 15-min increments · 1-hr/day minimum | $150/hr · task-based 15-min increments · no daily minimum | First 1 hr/month included remote remediation, consumed in task-based 15-min increments (non-rollover · no cash value · business-hours remote only) · then $150/hr in task-based 15-min increments · no daily minimum |
| On-site work · add-on | $300 dispatch fee + $150/hr · dispatch fee never waived | $300 dispatch fee + $150/hr · dispatch fee never waived | $300 dispatch fee + $150/hr · dispatch fee never waived |
| Continuity | |||
| Backup check | Existence + freshness confirmed at quarterly review | Quarterly retrieval + integrity check | Monthly retrieval + integrity check |
| Recovery readiness · never production | — | Annual recovery-runbook review | Semiannual runbook walkthrough or offline lab-controller restore |
| Reviews | |||
| Engineer review | Quarterly | Monthly | Every two weeks |
| Deep console sweep | Quarterly | Every two months | Monthly |
| Written report | Quarterly | Every two months | Monthly |
| Response | |||
| P1–P3 response · 8 a.m.–6 p.m. ET | Next business day | Within 6 business hours | Within 3 business hours |
| P4 response | 5 business days | 3 business days | 2 business days |
| After-hours · elective | Elective · $250/hr · no tier includes coverage | Elective · $250/hr · no tier includes coverage | Elective · $250/hr · no tier includes coverage |
| Onboarding | |||
| New managed clients | Standard paid baseline assessment | Standard paid baseline assessment | Standard paid baseline assessment |
| Start with Essential | Choose Professional | Get a custom quote | |
PER-DEVICE RATE CARD — ALL TIERS
Devices are UniFi network, Protect, and Access hardware. Phones, desktops, printers, and servers are not devices and never enter the count. The covered devices and applications themselves are listed in the service order at every tier.
Every new managed client starts with a standard paid baseline assessment so coverage begins from documented facts. All response clocks run only during business days, 8 a.m.–6 p.m. et. No tier includes response coverage outside that window; requests are elective. No annual contracts; leave any month with notice.
One site means one street address plus one network-controller site. Floors at the same address under the same gateway stay in one site; a different address or separate controller site carries its own monthly site base.
The questions that come up before you book — how the rate works, billing, engagement fees, and what counts as managed remote work. Answered here so nothing’s a surprise on the proposal.
Standard remote work is $150 remote service fee per engagement + $150/hr labor, with a 1-hour labor minimum and 30-minute increments thereafter; standard on-site work is $300 dispatch fee + $150/hr labor, with a 1-hour labor minimum and 30-minute increments thereafter; emergency / after-hours assistance is elective at $250/hr, with a 1-hour minimum and 30-minute increments thereafter, plus the $300 dispatch fee if a visit occurs. Consulting retains its 1-hour minimum per session; on-site work outside the tri-state retains its 1-day minimum per trip.
We’ll quote a $1,200 single-site survey the same way we’ll quote a $180k multi-site rebuild. No artificial floor we have to clear. The proposal is what determines whether the math makes sense — if it doesn’t, we’ll tell you.
Engineering hours are labor only. Hardware, cabling, and materials are quoted on the project proposal — the BoM is itemized so you can see exactly what you’re paying for.
The range is too wide to bracket honestly — a $15k internal tool and a $400k multi-tenant platform sit on the same continuum, but the discovery call is what determines which one we’re actually building. We publish the bracket; the number lands after a scoping conversation.
Managed remote work is task-based rather than a standard engagement: Essential is $150/hr · task-based 15-min increments · 1-hr/day minimum; Professional is $150/hr · task-based 15-min increments · no daily minimum; Enterprise is First 1 hr/month included remote remediation, consumed in task-based 15-min increments (non-rollover · no cash value · business-hours remote only) · then $150/hr in task-based 15-min increments · no daily minimum.
Project quotes are good for 30 days. Hourly engagements honor whatever rate is published on this page at the time you book; if the published rate moves, we don’t retroactively change it on you mid-project.
Tell us what you’re working on. A senior engineer reads every inbound and replies within one business day.
