Transparent pricing
Everything we charge is on this page — published labor rates and engagement fees, Health Check and managed tiers, and line-by-line project quotes. If a number isn’t clear, ask before you commit and we’ll walk you through all of it, in full, before any engagement starts.
Custom software is the one thing we quote after a discovery call — the range is too wide to bracket honestly on a public page.
How a bill adds up
Every job is the published rate, a one-hour minimum, then half-hour steps, plus the dispatch fee when we come on site. After-hours work costs the same. Pick the job and how long it takes.
The job
An engineer at your site, anywhere in the New York tri-state area.
Time on the job
You worked with us for 1 h 40 min. You’re billed for 2 h: the first hour, then 2 half-hour steps.
Hardware, cabling and materials are quoted separately, itemized on the proposal.
On-site work outside the tri-state has a 1-day minimum per trip, with travel quoted up front.
Engagement models
Pick the model that fits the work. Standard engagements, fixed-scope projects, and ongoing managed coverage each have their own billing mechanics, shown here before you book.
Fixes, changes and one-off visits.
$150per engineer-hour
New builds, multi-site rollouts and rebuilds.
Quotedno minimum
Ongoing monitoring, upkeep and response.
from $250per site per month, plus devices
Health Check
A scoped remote review with a written report and a 15-minute walkthrough. Standard and Advanced are fixed-price; Enterprise is quoted after scoping, from the complexity of the environment. The tier describes the environment, not the engineers.
Most homes and small businesses. Network only.
Network plus one other app, like Protect or Access.
Multi-site, mission-critical, or fully-loaded UniFi stacks.
Managed services
Every tier manages the covered devices and applications listed in its service order; complexity may require a higher plan. The tiers differ in engineer attention, review cadence, remote-billing perks, and reserved response capacity. Every tier is a monthly site base plus the per-device fees in the rate card below. Qualifying non-profits have one flat plan of their own, at the end of this section.
| Essential$250 / site / mo base+ per-device fees | Most chosenProfessional$550 / site / mo base+ per-device fees | Enterprisefrom $1,000 / site / mo base+ per-device fees · complexity may require this plan | |
|---|---|---|---|
| Plan | |||
| Plan focus | We watch and maintain it | We catch recurring problems earlier | We actively manage risk and growth |
| Managed scope | |||
| Covered devices & applications | Everything listed in the service order | Everything listed in the service order | Everything listed in the service order |
| Plan fit | Complexity may require a higher plan | Complexity may require a higher plan | Highest-complexity environments |
| Coverage | |||
| Admin retained | ✓ | ✓ | ✓ |
| Automated monitoring | Daily | 5× daily | Hourly |
| Client health portal | Coming soon | Coming soon | Coming soon |
| Firmware tracking | ✓ | ✓ | ✓ |
| Alerting on failure / drift | ✓ | ✓ | ✓ |
| Remediation | |||
| Remote billing | $150/hr · task-based 15-min increments · 1-hr/day minimum | $150/hr · task-based 15-min increments · no daily minimum | First 1 hr/month included remote remediation, consumed in task-based 15-min increments (non-rollover · no cash value · business-hours remote only) · then $150/hr in task-based 15-min increments · no daily minimum |
| On-site work · add-on | $150 dispatch fee + $150/hr · dispatch fee never waived | $150 dispatch fee + $150/hr · dispatch fee never waived | $150 dispatch fee + $150/hr · dispatch fee never waived |
| Continuity | |||
| Backup check | Existence + freshness confirmed at quarterly review | Quarterly retrieval + integrity check | Monthly retrieval + integrity check |
| Recovery readiness · never production | — | Annual recovery-runbook review | Semiannual runbook walkthrough or offline lab-controller restore |
| Reviews | |||
| Engineer review | Quarterly | Monthly | Every two weeks |
| Deep console sweep | Quarterly | Every two months | Monthly |
| Written report | Quarterly | Every two months | Monthly |
| Response | |||
| P1–P3 response · 8 a.m.–6 p.m. ET | Next business day | Within 6 business hours | Within 3 business hours |
| P4 response | 5 business days | 3 business days | 2 business days |
| After-hours · elective | Elective · standard rate, $150/hr · no tier includes coverage | Elective · standard rate, $150/hr · no tier includes coverage | Elective · standard rate, $150/hr · no tier includes coverage |
| Onboarding | |||
| New managed clients | $500 onboarding review per site | $500 onboarding review per site | $500 onboarding review per site |
| Start with Essential | Choose Professional | Get a custom quote | |
Devices are UniFi network, Protect, and Access hardware. Phones, desktops, printers, and servers are not devices and never enter the count. The covered devices and applications themselves are listed in the service order at every tier.
Every new managed site starts with a $500 onboarding review so coverage begins from documented facts; taking a console over from a previous provider is billed hourly. All response clocks run only during business days, 8 a.m.–6 p.m. et. No tier includes response coverage outside that window; requests are elective. No annual contracts; leave any month with notice.
One site means one street address plus one network-controller site. Floors at the same address under the same gateway stay in one site; a different address or separate controller site carries its own monthly site base.
$250 / site / month
Flat per site · up to 50 devices · no per-device fees
A site is one campus on one gateway, even when its buildings have different street addresses.
Daily monitoring and next-business-day response at one flat price per site, with every other call billed only for the time it takes.
For qualifying non-profits. We confirm eligibility before we send a proposal.
Ask about eligibilityThe questions that come up before you book — how the rate works, billing, engagement fees, and what counts as managed remote work. Answered here so nothing’s a surprise on the proposal.
Consulting and standard remote work are $150/hr labor, with a 1-hour labor minimum and 30-minute increments thereafter; standard on-site work is $150 dispatch fee per visit + $150/hr labor, with the same minimum and increments. After-hours and emergency work is billed at the same rates as any other job. On-site work outside the tri-state retains its 1-day minimum per trip.
We’ll quote a $1,200 single-site survey the same way we’ll quote a $180k multi-site rebuild. No artificial floor we have to clear. The proposal is what determines whether the math makes sense — if it doesn’t, we’ll tell you.
Engineering hours are labor only. Hardware, cabling, and materials are quoted on the project proposal — the BoM is itemized so you can see exactly what you’re paying for.
The range is too wide to bracket honestly — a $15k internal tool and a $400k multi-tenant platform sit on the same continuum, but the discovery call is what determines which one we’re actually building. We publish the bracket; the number lands after a scoping conversation.
Managed remote work is task-based rather than a standard engagement: Essential is $150/hr · task-based 15-min increments · 1-hr/day minimum; Professional is $150/hr · task-based 15-min increments · no daily minimum; Enterprise is First 1 hr/month included remote remediation, consumed in task-based 15-min increments (non-rollover · no cash value · business-hours remote only) · then $150/hr in task-based 15-min increments · no daily minimum.
Yes. Essential for Non-Profits is $250 per site per month, flat, for sites of up to 50 devices, with no per-device fees; a site is one campus on one gateway. It includes daily monitoring, response by the next business day, firmware management, a quarterly backup check, and a quarterly health summary. Everything else is billed per call at $150/hr, in 15-minute increments with no minimum, plus a $150 dispatch fee for an on-site visit; onboarding is $300 per site. It is for qualifying non-profits, and we confirm eligibility before we send a proposal.
Project quotes are good for 30 days. Hourly engagements honor whatever rate is published on this page at the time you book; if the published rate moves, we don’t retroactively change it on you mid-project.
Tell us what you’re working on. A senior engineer reads every inbound and replies within one business day.
